General Data Protection Regulation
Surf55 is committed to safeguarding the privacy of our Customers, website and social media visitors; being transparent in how we collect and treat your personal information in ways that comply with our legal obligations.
It is the Company policy to:-
Process your personal information fairly and in accordance with applicable laws;
Tell you (either directly or in our policies) about how we will use your personal information
Only collect personal information from you when we need it for legitimate purposes, or legal reasons
Ensure that your personal information is adequate, relevant and not excessive for the purpose for which we collect it;
Not keep your personal information for longer than we need to
Keep your personal information secure, and limit the people who can access it
Ensure that you know how to access your personal information and exercise your rights in relation to it, including being able to keep it accurate and up-to-date; and
Ensure that any third parties such as Banks we share your personal information with take appropriate steps to protect it.
We do not sell your data to third parties.
We wish to make it easy for you to manage your information, so you can change your communication preferences at any time.
We do use data to help us monitor and improve customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely
Your Personal Information:
What personal information do we collect?
At times we may request that you supply us with personal information. Generally this personal information is requested when you want us to provide you with information, or a service. We may collect and process the following information about you:
Information you provide to by filling in forms on the website including name, address, email address, telephone number
You may also provide us with delivery, billing and payment information.
Card payment information is processed directly online through Paypal and is not recorded or stored for any other or future payment.
If you contact us, we may keep a record of that correspondence;
Details of transactions carried out through our website or through other channels and of the fulfilment of your orders;
Any personal information or preferences you may provide to us in comment boxes or while using our “Contact us” functionality.
How do we use your personal information:
To maintain our relationship with you, communicate with you, and provide you with information about, or any changes to our products, services and pricing.
To help us customise various aspects of our web sites to improve your experience, and ensure that the content, services and advertising that we offer are tailored to your needs and interests;
To monitor the quality of our products and services and to investigate any concerns or complaints you may make; or disputes between you and the Company.
To process your order.
To provide After-Sales Services to you, including but not limited to administering warranty, Service, Calibration, Return or Refund policies;
For training, quality control and Staff safety purposes; and
If you choose to apply for a job, we may ask you to complete an application form and upload or email a CV, supporting documents and covering letter. This information will not be used for any other purpose that what it was intended for. We will not store job applications or supporting documents unless you specifically wish us to do so and will be handled only in connection with future job vacancies which may arise.
Your personal information and our links to third parties:
Personal Data Portability:
The right to data portability allows you to obtain and reuse your personal data, from the Company, for your purposes across different services. It allows you move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. Doing this enables individuals to take advantage of applications and services that can use this data to your advantage.
Emergency services, Government departments and public body in the event that we need to report accidents or incidents
You can choose to opt out of receiving direct marketing information from us at any time through the ‘contact us” or email: Here. You may also call our Customer Services on +44 (0) 1553 764900.
We may use technology provided by credit reference agencies that process personal information that you provide us in order to analyse your creditworthiness,
How long do we keep your personal information?
We will keep your information for as long as is necessary for the processing purpose for which they were collected. Certain transaction details and correspondence may be retained until the time limit for claims in respect of the transaction has expired or in order to comply with regulatory requirements regarding the retention of such personal information.
How do we protect your personal information?
No data transmission over the Internet, or websites can be guaranteed to be secure from intrusion. However, we take commercially reasonable, physical, electronic and procedural measures to protect the personal information disclosed to us in accordance with data protection legislative requirements. All personal information you provide to us is accessed and used subject to our security policies and standardsHowever, keep in mind that there is no such thing as impregnable security.
Your Privacy Rights:
You have a right to be provided with clear and transparent information about how we use your personal information,
You have a right of access and are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee in certain jurisdictions).
You can ask us to have any inaccuracies in your information corrected.
You have a right to object, where legitimate, to the processing of personal information relating to you. Please note that there may be certain categories of information we are entitled not to provide.
You have a right ‘to be forgotten’ and request the deletion or removal of your personal information where there is no compelling business reason for us to keep it, or its use is unlawful.
You have a right to restrict, block or suppress further use of your personal information as an alternative to erasure.
If your personal information changes and you don’t want us to send you the information you have requested (including to opt-out of future marketing), or you wish to exercise any of your right or if you have any queries about how we use your personal information, please let us know by contacting the Company.